Help Center

HOW DO I EXCHANGE OR CANCEL MY ORDER?

• Due to our high volume of orders from our best friends we are not able to process returns, exchanges, cancel orders, or process refunds. It is at the owner's discretion to issue a refund for rare exceptions. Please be sure to consult the size chart on the item BEFORE checking out Please refer to our Refund Policy.

• In the case of an exception, all exchanges will be subject to a pay for shipping cost. Please reach out to customersupport@thattshirtgirl.com.  

• Any requests for an exception must be made within 3 business days of receiving your item(s). Please remember for such exceptions, it is not guaranteed and is at the discretion of the owner. 

HOW DO I TRACK MY ORDER?

• Thank you so much best friend for your order! Once your order has been fulfilled a tracking number will be emailed to the email address provided. Please be sure to provide us with your best email address and don't forget to check your spam and junk folder. As a reminder, items may take between up to 7-14 business days to arrive as stated on the website and email confirmation. 

I PLACED AN ORDER BUT I NEVER RECEIVED A CONFIRMATION EMAIL:

• If you do not receive an email from That T-Shirt Girl within a few hours of placing your order, be sure to check your personal Spam folder.  However, the email on file might be spelled incorrectly.
• If you are still unable to locate the confirmation email for your order, please email at customersupport@thattshirtgirl.com

I ONLY RECEIVED PARTIAL ORDER. WHERE IS THE REST OF MY ORDER. 

• DON'T WORRY
• In order to get your items to you as quickly as possible. We just went ahead and shipped what we had on hand. There was a form in your package stating there are more items not included. We'll be sure to send you the other tracking information as soon as possible.
• Don't have a form? Please contact us at customersupport@thattshirtgirl.com informing us so that we can take care of it as soon as possible.

I PLACED AN ORDER BUT I HAVEN'T SEEN ANY MOVEMENT FROM THAT T-SHIRT GIRL, WHAT'S GOING ON?

• Your order has not been shipped yet. As soon as it does we will be sure to send an email to the provided email.  As a reminder, all orders may take up to 7 - 14 business days as stated on our website. If we have the garment in stock it will ship sooner.

WHY WAS MY ORDER CANCELLED?

• There are several reasons why your may have been cancelled:
• The item(s) sold out.
• There is a delay in replenishment for your item(s).
• We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
• If you email us with a request to change anything to your order, we will have to cancel it and you may create a new order with the correct information.
• Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order's cancellation. The full amount will be refunded. Please allow the your financial institutions to process the refund. 

Are there any specific directions?

• Do not dry clean the garment. 
• Wash inside out
• Wash in warm or cold water
• Use Mild Detergents
• Dry on low settings
• Do not iron directly on design.

What brand shirts do you print on?

We strive to print on shirts that are amazing in quality, cotton/poly-blend, soft-style, and etc. Shirts are true to size based on our sizing chart, they are also fashionable and slim fit. 

How are the shirts made?

Each shirt ORDER is HANDMADE TO ORDER.

What size should I order?
Our sizes range from XS - 2XL. We normally use unisex (mens) tees and it is suggested women should order one size DOWN from their normal size. If still unsure, please refer to our sizing chart for more details and suggestions to determine the fit. We normally use crew neck tees, but v-necks are available upon request.

Do you only sell shirts?

No, although our main goal is to provide you with quality shirts, we have expanded a little to provide more items essential to our mission. 

HOW DO I KNOW IF MY ITEM HAS SHIPPED AND IS ON ITS WAY?

• When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to be shipped you will receive a second email with tracking information for your shipment. 
• Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package. Depending on the shipping method, please use the tracking features to determine when your package is picked up, in transit, and delivered to your door.

DO YOU REFUND SHIPPING FEES?

• Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

• 1) Contact our Customer Care Team via the email at customersupport@thattshirtgirl.com
• 2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
• Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please not that all damaged, defective, and incorrect items must be reported within 7 days of delivery. 

WHAT DO I DO IF MY PACKAGE NEVER ARRIVES:

• If you have received a tracking number and the package has been in transit but it does not come to you at the estimated date please contact the postal service and file a claim for your package.

Are there any specific directions?

• Do not dry clean the garment. 
• Wash inside out
• Wash in warm or cold water
• Use Mild Detergents
• Dry on low settings
• Do not iron directly on design.

What brand shirts do you print on?

We strive to print on shirts that are amazing in quality 100% ring spun cotton. Shirts are true to size based on our sizing chart, they are also fashionable and slim fit. 

How are the shirts made?

Each shirt ORDER is HANDMADE TO ORDER.

What size should I order?
Our sizes range from XS - 2XL. We normally use unisex (mens) tees and it is suggested women should order one size DOWN from their normal size. If still unsure, please refer to our sizing chart for more details and suggestions to determine the fit. We normally use crew neck tees, but v-necks are available upon request.

Do you only sell shirts?

No, although our main goal is to provide you with quality shirts, we love a cute clutch bag! So check them out!