Help Center

HOW DO I KNOW IF MY ITEM HAS SHIPPED AND IS ON ITS WAY?

• When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to be shipped you will receive a second email with tracking information for your shipment. 

• Please allow at least 5 business days for shirts to be printed. Once your order has completed production, please allow at least 3-5 business days for your order to ship. In total, you can expect to receive your order between 8-10 business days. 

• Orders made through Facebook or Instagram will ship within 3 days of placing your order. Please allow at least 5-7 business days to receive your order.

• All items ship via USPS. Tracking numbers are sent via email within 24-48 hours after your order has been processed.
• Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package. Depending on the shipping method, please use the tracking features to determine when your package is picked up, in transit, and delivered to your door.

DO YOU REFUND SHIPPING FEES? 

• Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

• 1) Contact our Customer Care Team via the email at customersupport@thattshirtgirl.com
• 2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
• Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please not that all damaged, defective, and incorrect items must be reported within 7 days of delivery. 

WHAT DO I DO IF MY PACKAGE NEVER ARRIVES:

• If you have received a tracking number and the package has been in transit but it does not come to you at the estimated date please contact the postal service and file a claim for your package.

• We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

  If you have any questions regarding your order, please send an email to customersupport@thattshirtgirl.com

HOW DO I EXCHANGE OR CANCEL MY ORDER?

Orders from our best friends are created with love and print to order. For this reason, when possible, we will only be able to cancel an order within 24 hours of the time we received it.

If your order is in active processing or has already shipped, we will not be able to cancel your order. We will; however, accept returns for accidental orders as long as the item(s) is in its original, unopened That T-Shirt Girl package. Returns in this scenario received with open original packaging will not be accepted. Please email our customer support team at customersupport@thattshirtgirl.com for assistance.

HOW DO I TRACK MY ORDER?

• Thank you so much best friend for your order! Once your order has been fulfilled a tracking number will be emailed to the email address provided. Please be sure to provide us with your best email address and don't forget to check your spam and junk folder. As a reminder, items may take between up to 7-14 business days to arrive as stated on the website and email confirmation. 

I PLACED AN ORDER BUT I NEVER RECEIVED A CONFIRMATION EMAIL:

• If you do not receive an email from That T-Shirt Girl within a few hours of placing your order, be sure to check your personal Spam folder.  However, the email on file might be spelled incorrectly.
• Most customers use mobile devices to place and order, please check to make sure you didn't receive a confirmation text. 
• If you are still unable to locate the confirmation email for your order, please email at customersupport@thattshirtgirl.com

I ONLY RECEIVED PARTIAL ORDER. WHERE IS THE REST OF MY ORDER. 

• DON'T WORRY
• In order to get your items to you as quickly as possible. We just went ahead and shipped what was made to order to get your item out as fast as possible.  There was a form in your package stating there are more items not included. We'll be sure to send you the other tracking information as soon as possible.
• Don't have a form? Please contact us at customersupport@thattshirtgirl.com informing us so that we can take care of it as soon as possible.

I PLACED AN ORDER BUT I HAVEN'T SEEN ANY MOVEMENT FROM THAT T-SHIRT GIRL, WHAT'S GOING ON?

• Your order has not been shipped yet. As soon as it does we will be sure to send an email to the provided email.  As a reminder, all orders may take up to 8 - 10 business days as stated on our website. We work to make sure that our best friends receive their order. We are always improving our shipping times and customer experience.

WHY WAS MY ORDER CANCELLED?

• There are several reasons why your may have been cancelled:
• The item(s) sold out.
• There is a delay in replenishment for your item(s).
• We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
• If you email us with a request to change anything to your order, we will have to cancel it and you may create a new order with the correct information.
• Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order's cancellation. The full amount will be refunded. Please allow the your financial institutions timeline to process the refund. 

Are there any specific directions?

• Do not dry clean the garment. 
• Wash inside out
• Wash in warm or cold water
• Use Mild Detergents
• Dry on low settings
• Do not iron directly on design.

What brand shirts do you print on?

We strive to print on shirts that are amazing in quality 100% ring spun cotton. Shirts are true to size based on our sizing chart, they are also fashionable and slim fit. 

How are the shirts made?

Each shirt ORDER is HANDMADE TO ORDER.

What size should I order?
Our sizes range from XS - 2XL. We normally use unisex (mens) tees and it is suggested women should order one size DOWN from their normal size. If still unsure, please refer to our sizing chart for more details and suggestions to determine the fit. We normally use crew neck tees, but v-necks are available upon request.

Do you only sell shirts?

No, although our main goal is to provide you with quality shirts, we love a cute clutch bag! We also offer custom ordering and custom DTF prints! So check them out!