HOW DO I EXCHANGE OR CANCEL MY ORDER?
- Due to our high volume of orders from our best friends we are not able to process returns, exchanges, cancel orders, or process refunds. It is at the owner's discretion to issue a refund for rare exceptions. Please be sure to consult the size chart on the item BEFORE checking out Please refer to our Refund Policy.
- In the case of an exception, all exchanges will be subject to a pay for shipping cost. Please reach out to firstname.lastname@example.org.
- Any requests for an exception must be made within 3 business days of receiving your item(s). Please remember for such exceptions, it is not guaranteed and is at the discretion of the owner.
HOW DO I TRACK MY ORDER?
- Thank you so much best friend for your order! Once your order has been fulfilled a tracking number will be emailed to the email address provided. Please be sure to provide us with your best email address and don't forget to check your spam and junk folder. As a reminder, items may take between up to 7-14 business days to arrive as stated on the website and email confirmation.
I PLACED AN ORDER BUT I NEVER RECEIVED A CONFIRMATION EMAIL:
- If you do not receive an email from That T-Shirt Girl within a few hours of placing your order, be sure to check your personal Spam folder. However, the email on file might be spelled incorrectly.
- If you are still unable to locate the confirmation email for your order, please email at email@example.com
I ONLY RECEIVED PARTIAL ORDER. WHERE IS THE REST OF MY ORDER.
- DON'T WORRY
- In order to get your items to you as quickly as possible. We just went ahead and shipped what we had on hand. There was a form in your package stating there are more items not included. We'll be sure to send you the other tracking information as soon as possible.
- Don't have a form? Please contact us at firstname.lastname@example.org informing us so that we can take care of it as soon as possible.
I PLACED AN ORDER BUT I HAVEN'T SEEN ANY MOVEMENT FROM THAT T-SHIRT GIRL, WHAT'S GOING ON?
- Your order has not been shipped yet. As soon as it does we will be sure to send an email to the provided email. As a reminder, all orders may take up to 7 - 14 business days as stated on our website. If we have the garment in stock it will ship sooner.
WHY WAS MY ORDER CANCELLED?
- There are several reasons why your may have been cancelled:
- The item(s) sold out.
- There is a delay in replenishment for your item(s).
- We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
- If you email us with a request to change anything to your order, we will have to cancel it and you may create a new order with the correct information.
- Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order's cancellation. The full amount will be refunded. Please allow the your financial institutions to process the refund.